PAYMENT, SHIPPING & RETURNS

CHOOSING MIMI IMPORTS

Before working with us, many of our clients ask us why they should work with a professional distribution company. Often, they are hesitant to work with a distributor because they think that they can get the products cheaper if they purchase them themselves. Unfortunately, when you look at the cost of importing products, the price you see is never the price that you end up paying.

When working with a professional distributor, the price we quote is the price you’ll really pay. The reason our prices seem higher than if you were to buy the product yourself is because we believe in transparency. This means that before we quote you a price, we’ve taken into consideration any additional costs that may be incurred when importing. Some of these costs can include foreign exchange exposure, currency conversion, shipping, duty, as well as brokerage fees.

When trying to import products yourself, you often don’t realize how much these hidden costs will add up to, which means you may be setting your prices too low to make a profit. Working with a professional distributor will eliminate the headache of having to deal with and understand these costs, and will help make sure that you’re setting your prices at a fair market value.


ORDERS & PAYMENT

We accept Visa, MasterCard, PayPal, and Certified Cheque. However, we don’t ask for payment upon ordering, but wait until your order is ready to ship before charging you. Our team will go through our inventory to ensure that all the products you’ve ordered are in stock, placing any out-of-stock or pre-order items on back order. You will then receive an invoice detailing the products being shipped to you, along with the shipping costs for your order.

If we have your credit card information already on file, your card will automatically be charged. If not, we will contact you for more information to start the payment process.

Inventory & Back Orders

If a product you’re interested in is out of stock, please feel free to contact us and we’ll provide you with an ETA if we have some on order and notify you when the product is back in stock.

Should you order an item that is on pre-order or temporarily out of stock, you’ll be notified and we’ll place this item on back order for you. Once the item is in stock, we’ll contact you to confirm you order.


SHIPPING & HANDLING

We process orders within 48 hours of receiving payment and ship out your order from the carrier offering the best rate. We have preferred shipping rates with all of the major carriers, including: Canada Post, FedEx, UPS, DHL, and Canpar. The delivery time depends on where you’re located:

LOCATION TIME FRAME
Canada
(ON/QC)
1-2 business days
Canada
(Other)
2-3 business days
USA 2-4 business days
International 4-10 business days

Tracking Information

We provide tracking numbers for all of the packages we ship out at no charge. You can find your tracking information on your invoice or by logging in to your account and heading to the “My Account” page on our website.

On the “My Account” page, click the “Orders” link.

Locate the order and hover over the truck button. Your tracking information will appear with the Carrier name, the date it was picked up, and the tracking code.

Now head over to the listed Carrier’s website and plug in the tracking information provided.


RETURN POLICY

Our return policy is as follows: Any discrepancies must be reported to Mimi Imports in writing within 48 hours of receiving an order. Returns are not accepted without permission from Mimi Imports for return authorization. Please email customerservice@mimiimports.com with any discrepancies or requests and we will get back to you within 24 hours. Goods must be returned in their original packaging in saleable condition. Please note a 15% restocking fee will apply and return freight charges will be added to any returns to your account on a separate invoice.


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